Sangam CRM Release Note Version v94.1.30

With the release of Sangam CRM Version 94.1.30, we are pleased to inform you of several feature enchantments and over 130 Bug fixes that enhance the user experience.

✨ New Features :

📩 Reopen Ticket Web Form Addon

With this update, users can now reopen a resolved ticket by submitting a Reopen Ticket Form. This feature allows users to:
Provide a detailed description of the issue while reopening the ticket.
Attach screenshots to illustrate the problem clearly.
Ensure faster resolution by giving support teams the necessary information upfront.
This enhancement streamlines the ticket management process, making tracking and addressing reopened issues easier.

🎉 Birthday Celebration Project

Introduced a dedicated feature for managing employee and client birthday celebrations.
Sends automated reminders and personalized greetings via email and WhatsApp.
Allows companies to customize birthday messages and schedule them in advance.
Enhances engagement and relationship-building with clients and employees.

📢 Group Notice

A new feature to create and manage group-wide notices efficiently within the CRM.
Allows team leaders and admins to broadcast important updates, reminders, and announcements.
Notifications can be sent to specific teams, departments, or company-wide, ensuring effective communication.
Users receive real-time alerts for better visibility of crucial messages.

🛠️ Enhancements:

📊 Matrix Report

Enhanced the Matrix Report with a more intuitive design and improved readability.
Allows for better visualization of data relationships across multiple dimensions.
Improves report generation speed and accuracy for complex datasets.

📍 Address Auto Search integration

Real-time address suggestions to improve accuracy in location-based fields.
Enhances the user experience by reducing manual address entry errors.
Supports auto-complete functionality, making it easier to enter precise locations.

🛒 Product Creation Based on Type

Auto-creation of products based on product type for improved efficiency.
When the product type is set to software, the quantity will no longer be considered—instead of creating multiple products based on quantity, only one product will be auto-created, regardless of the quantity.
For hardware products, the process remains the same, where products are auto-created based on the specified quantity.
Ensures better organization and automation in inventory and sales management.

🔑 Two-Factor Authentication (2FA) for Mobile

Strengthened security by implementing Two-Factor Authentication (2FA) for mobile logins.
Supports OTP-based authentication for an additional security layer.
Helps prevent unauthorized access and protects sensitive business data.

⚡ Mass Action Queue Optimization

Optimized mass action execution for improved performance and reduced processing time.
Enhances the ability to handle bulk updates, deletions, and modifications more efficiently.
Reduces system lag when performing large-scale actions, improving user productivity.

💬 WhatsApp Widget User-Wise Multi-Channel Login

Enabled multi-user login for the WhatsApp widget.
Allows users to log in with different WhatsApp accounts based on their roles.
Improves team collaboration and customer communication by handling multiple inquiries simultaneously.